1. Social Skills: Seven Things Everyone Should Know
  2. The 30 most important things about effective communication everyone must know
  3. Nine Things You Should Know About Interpersonal Skills
  4. How To Overcome Your Shyness, The Ultimate Guide
  5. A Simple Guide To Introverts
  6. How You Can Overcome Social Anxiety
  7. 25+ Effective Networking Tactics To Improve Your Networking Skills
  8. How To Master The Basic Meet And Greet
  9. Master The Power Pose In Two Minutes
  10. The 20 All-Time Best Pieces Of Relationship Advice Ever
  11. How To Build Great Professional Relationships
  12. 30+ Techniques About Killing It With Public Speaking
  13. How To Give Impromptu Speeches
  14. How To Be A Smart/Witty Talker
  15. How To Speak And Influence People Like Barack Obama
  16. The 20 Best Tips For Speaking Better
  17. 100+ Useful Techniques For Great Small Talk
  18. Question Skills: How We Can Be Great At Asking Questions
  19. How To Give Feedback
  20. Active Listening Skills (How To Be A Great Listener)
  21. Presentation Skills: How To Give Great Presentations
  22. Rhetoric: Using Language Better To Communicate Effectively And Persuasively
  23. How To Be Assertive
  24. A Simple Guide To Understanding Body Language
  25. 15+ Tricks That Will Help You Catch People Lying
  26. 11 Really Useful NLP Techniques
  27. A Simple Guide To Emotional Intelligence
  28. Empathy
  29. How To Be Charismatic
  30. How To Develop Presence
  31. How To Be Charming, Likeable, And Interesting
  32. Personality Development: How You Can Improve Your Personality
  33. 20+ Tips On Handling Difficult People
  34. How To Run And Participate In Effective Meetings
  35. Teamwork Skills: How To Work In A Team Effectively
  36. How To Make (And Refute) Arguments
  37. How To Win An Argument
  38. How To Criticize
  39. Seven Simple Ways To Give Praise
  40. How To Complain
  41. Culture Smarts: Taking In Cultural Cues From Across The World
  42. How To (Really) Control Your Emotions
  43. Basics Of Phone Etiquette
  44. A Simple Guide To Non-Verbal Communication

The 30 most important things about effective communication everyone must know




people-skills-communication-skills

 

Here are 30 ways you can improve your communication skills.

 

1. The most important word in communication skills: 'You'.

 

2. The magnificent seven:

Clearly,

Concisely,

Consistently (repeating),

Simply/Plainly (no jargon/complex words),

Using the best medium (which the other side prefers),

Relevant, and always getting Feedback.

 

3. Remember the BRIEF acronym: Background, Reason, Information, End, Follow-up.

 

4. Answer the WIFM (What's in it for me?) for the listener/s. Why should they listen/read otherwise? Just mention the benefits, only the benefits, my friend.

 

4. The magic words: To request, say 'please'; to express gratitude, say 'thank you' right away, and admit your mistake quickly by saying 'I’m sorry.'

 

5. Listen good. Start by being really interested in the other person.

 

Being physically still, making eye contact and showing attentiveness while the other person is talking.

Make 'I'm listening' noises: 'Uh-huh', 'really?', 'oh yes?' etc.

Tell them what you heard: 'So he doesn't want the job? What did he say?' (this is called active listening)

Show them you are listening by referring back to others' comments later on: 'You know how you were saying earlier…'

 

6. Show empathy: Look at things as if you were in the other person's shoes, and you will have a new perspective on things.

 

7. Always be ready with a relevant elevator pitch - about yourself, or the issue at hand - being ready for important questions they may ask you - 'What have you been doing?' or 'What do you think of (a hot topic)?'

 

LEARN TO EXPLAIN SOMETHING IN THIRTY SECONDS

Think mantra (three words), not mission statements (sixty words).

- Guy Kawasaki

 

8. When you don't have a prepared 'elevator pitch', give a three-point point elevator pitch: For example, 'I have three things to say about X...'

 

9. Use the right medium: For example, we build trust by using face-to-face communication. Adjust to the needs of the receiver, what the receiver is used to.

 

10. When you can show, show, don't tell: Actions speak louder than words, right?

 

11. Get feedback from the other person, to make sure what you were understood.

 

12. Suit your body language to the occasion: For example, do the power pose exercise before an interview. Cross your arms across chest only if you are defensive/completely not interested. Read the other person's body language for cues.

 

13. Be prepared for small talk: We have already about using the elevator pitch (15-30 story of yourself/an issue). Use the FORD (family, occupation, recreation, dreams) acronym to come up with topics to discuss. Try to find a common ground, something that you both share an interest in.

 

14. Have at least one story to tell: Or two. The interesting stories have a 'but' in them somewhere.

 

15.. Use three diagrams to simplify complexity: First diagram presents the current system - Second presents the final system - and the third shows how the change will take place.

 

16. How we filter reality: We get the world by what we see (visuals), what we hear (auditory) and what we feel (emotions or touch).

 

17. Use words that mirror 'seeing-hearing-feeling' sensations: Experts call these words VAK words/phrases (Visual - Auditory - Kinaethetic) - 'It looks like. . . It sounds like. . . It feels like. . .'

Examples: Bright, color, luminous (visual); loud, melody, shout (auditory); cold, grasp (feeling).

 

18. Words such as ‘and’ or ‘but’ make others pay attention ('what now?'). They now get it that there are two parts of what you are saying. Things that came before 'and' or 'but' and what came afterwards. This is also known as verbal reframing.

 

19. Always take at least three different points of view: One is your view, other view belongs to the other party, and the third view is the independent/neutral view which is looking at the situation like an outside observer looking from above, for example, would see.

 

20. If you can't add something useful to the conversation, keep your mouth shut.

 

21. Mind your manners. Enough said.

 

22. Don't do stupid things. Don't say stupid things.

 

23. Ask questions: Be informed about the issues and its relevancy. Check if others haven't asked it already. Mind how you ask, who you ask, and when you ask.

 

24. Use humor (hopefully un-offending) and wit once in a while: It also may cause the other person to drop their guard.

 

25. How you come off as matters: Remember the UCLA study which showed the 55% of your message is taken in by the audience through your physical presence (dress, body language), and 38% through your sound (tone, volume, speed, pause). Facts, the purpose for which you are standing there, account for only 7%.

 

26. Master any public speaking/presentation opportunity by being prepared with what the audience needs to know, told in a style that makes things relevant to them.

 

27. To communicate numbers: Don't focus on numbers themselves, but how they support your assertions. Use metaphors and analogies instead of financial jargon ('This new product line is bleeding us dry', instead of 'EBIDTA of the new project is not up to expectations').

 

28. To create ideas that stick: Use the SUCCESS acronym

Simple - Unexpected - Concrete - Credible - Emotional - Stories

 

(Source: 'Made to stick', by Chip Heath and Dan Heath)

 

29. How to apologize correctly: Seth Godin says a good apology conveys your compassion ('i am sorry for my mistake. It caused...') and Contrition, where you also show you learned from it ('Mistake x was not I would like you to remember me by. I didn't consider item x in my calculation. I should have known item x was an important thing to have. I promise I won't do this again.'

 

30. Two 'communication models' you should know:

 

A. Nonviolent Communication (NVC): The idea behind nonviolent communication is to communicate from a place free from fear, for when we communicate while under fear, our communication is stressed - for example, we ask closed questions ('will you help me, yes or no?', resulting in our getting closed answer ('no'.). Closed questions, thus become a form of psychological violence.

 

Instead, as nonviolent communication suggests, we must ask open-ended questions, taking into consideration the other person's needs - e.g. What will you need to finish the work by next Friday?

 

The concept of nonviolent communication was formed by Marshall Rosenberg in the 1960s. Nonviolent communication is also known as compassionate or collaborative communication.

 

If you think of NVC as an exercise in empathy, you are not that far off.

 

To practice nonviolent communication (NVC), Rosenberg gives us a four-step process:

 

- Observe what's happening: What's really going on? What is happening or being said that you either like or dislike?

- Identify your feelings about it: Anger, joy, hopeful, inspired, lonely?

- Figure out what need you have that is driving that feeling

- Ask for what you need (explicitly)

 

Rosenberg thus suggests that our emotional response is based on some unmet need. This is pretty common sense stuff, right?

 

B. SMCR Model of communication

This is a theoretical sequence model of how a communication takes place between the person speaking (/writing, etc.) and the person listening (/watching, etc.). It was formulated by

 

This is the basic communications model, identified in 1949 by , that distinguishes something of what happens between the Shannon and Weaver in 1949.

 

The SMCR communication sequence, from start to finish:

 

The Source

The Message

The Channel/medium

The Receiver

 

Then, SMCR model also says that much happens between transmitting and receiving of communication that may result in problems with proper understanding of the message. 'Loss and distortion' happens when the source is not a great talker for example, or is not fluent with persuasive words. 'Noise' is what happens when the message has to pass through people as medium (e.g. a statement which soon becomes a rumor). Or, the receiver may get the message much later, resulting in asynchronicity, the delay dilutes the effect of the message.

 

Thank you for reading.
If you found this guide useful, please share this with your friends and family. 
There are 200+ guides to succeeding in business, career and personal life in The Success Manual. Get the pdf ebook for $12 only.

 


Read more guides in this section: Communication Skills

Popular Success Manual Guides

The Career Bible
Get Instant Answers On 100+ Most Important Questions On Finding and Keeping A Good Job
250 Top Work & Personal Skills Made Easy
Communication skills, Self help skills, Self improvement skills, Productivity & time management skills, Writing skills, Business skills, Freelancing skills, Thinking skills & more...

Download a Sample Guide:

35 Most Important Things Your Should About Money
Your Name:
Your Email:
We will never spam you. We will never share your data. Ever.

  
  
  
SSL Certificates