Communication Skills

A Simple Guide To Emotional Intelligence

Emotional intelligence


A full man does not understand a hungry man. - Anon   1. What is emotional intelligence? Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of o...
Communication Skills

11 Really Useful NLP Techniques

NLP


What does NLP Mean? NLP, short for Neuro-Linguistic Processing, is a model for communication, which uses lessons from Cognitive psychology to bring about changes in behavior. Richard Bandler and Jo...
Communication Skills

15+ Tricks That Will Help You Catch People Lying

Body language


Catching liars by observing their body language   1. A liar will smile, but it will only involve their mouth. Their eyes aren't smiling (no gleam/no twinkle)   2. On the same...
Communication Skills

A Simple Guide To Understanding Body Language

Body language


Understanding (and using) body language is very important non-verbal communication skill.   Eight most important behavior and the body languages behind them:   Positive  ...
Communication Skills

How To Be Assertive

People skills | Assertiveness


Macho does not prove mucho. - Zsa Zsa Gabor   The most common way people give up power is by thinking they don't have any. - Alice Walker   1. What does assertiveness ...
Communication Skills

Rhetoric: Using Language Better To Communicate Effectively And Persuasively

Public speaking | Persuasion | Rhetoric


Good writers, speakers and presenters are smart users of rhetoric, the art of persuasing people using arguments.   1. Tricolon: the use of three part sentences. This technique allow...
Communication Skills

Presentation Skills: How To Give Great Presentations

People skills | Presentation skills | Persuasion


First, some great and useful quotes about making presentations:   Essentially the structure of all good presentations is to: Tell'em what you're gonna tell'em. Tell'em. ...
Communication Skills

Active Listening Skills (How To Be A Great Listener)

Active listening | Listening skills

best-active-listening-tip
The best tip for active listening: repeat the last three words.   When people talk about being a great listener, they mean being great at active listening, which is about observing the ...
Communication Skills

How To Give Feedback




Feedback is also known as constructive criticism.   Helpful feedback: - Is concrete and specific. It says precisely what the other person is doing wrong e.g. 'Your resume is 3 pages ...
Communication Skills

Question Skills: How We Can Be Great At Asking Questions




Judge a man by his questions rather than his answers. - Voltaire   The Kipling questions: I keep six honest serving men (They taught me all I knew); Their names are What and Why...